Communication skills are not only about grammar but how we deal with each other. It is about building relationships.
As a business owner social media has improved communication skills and these are some of the reasons why:
#1: Show Gratitude
With the traditional marketing world if you bought a book in a shop or a book store and you really enjoyed reading it, it is not likely that you will get back to the author and appreciate his hard work and the impact the book has made in your life. You might want to write to the author but things can come in the way and you will not get the time to do it.
But with social media you can follow this author on Twitter and tell him personally how the book has changed your life. You can also recommend the book. On LinkedIn there is an amazon application which allows you to give a summary of the book you read and recommend it.
#2: Be More Influential
With the traditional marketing world there are restrictions and you can only be at one place at a time. With Social Media when you send out a message you can send it to all most of the Social Networking sites at the same time.
#3: Serve Each Other Better
We can serve each other better by providing solutions. When someone needs help and ask a question the answers the person gets are a lot and most of the time are very well researched. So if you are based in London and you ask a question on Twitter or LinkedIn, people are very willing to help and they act very fast. But when the same question is asked face to face, there can be delays and you can only ask a few people for help. With the online community you have thousands of people who can add value to your life.
#4: Quality and Great Customer Service
When a customer is not happy with a service from a company online, they can easily share their experiences and complain. This customer would get a fast response than complaining the traditional way which involves writing to the store manager and encountering some delays. This pushes companies to offer great service and quality products.
Communication skills on Social Media are not only about the correct usage of grammar, it is more than that. It is about how we add value to each other’s lives and building greater relationships. I would say for that for the entrepreneur Social Media has improved your communication skills.
Do you think that Social Media has improved communication skills? Let us know by leaving a comment.